We do not accept returns for a refund. Instead, returned items that are unused, unopened, undamaged and in the original packaging are eligible for store credit. Please notify us within 24 hours of receipt of your purchase of any issues with the product. After the 24-hour grace period, we will not be able to offer store credit. Returns are subject to a restocking fee of 25% of the purchase price as well as shipping. The restocking fee and shipping will also be applied to undeliverable products.
No refund or No exchange.
Your store credit can be used for anything in the TIMAMOUNE online boutique. Gift cards, health and personal care items are non-returnable.
Store Credit Policy
Once your return is received and inspected, you will receive an email confirming that we have received your returned item. You will also be notified as to whether or not your return is eligible for store credit.
If your return is approved, your store credit will be processed immediately and will be immediately available.
If you’ve taken all of the steps to make a return for store credit and have yet to be notified about being approved or declined, please contact us at firstname.lastname@example.org
Exchanged Items (Special Cases)
In the event you receive a sales item that is defective or damaged, we will replace it at no cost to you. Please notify us within 24 hours of receipt of your purchase of any issues with your product. After the 24 hour grace period, we will not be able to offer store credit. Please e-mail us at email@example.com to notify us of your exchange.
You are responsible for any shipping costs associated with your returned item. Shipping costs are non-refundable.
Turnaround times may vary for exchanged items, depending on where you live. Standard shipping and processing times apply.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance to protect your purchase. TIMAMOUNE is not responsible for items lost in the mail and is not responsible for unreceived merchandise. Thank you for your loyalty and we appreciate your business!